Ivory Luxe Travel – Product Return & Refund Policy


This Return & Refund Policy applies only to physical products purchased directly from Ivory Luxe Travel.
It does not apply to travel services, trip planning, bookings, consultations, digital products, or any travel-related services.


1. Scope of This Policy


This policy governs returns, exchanges, and refunds for retail merchandise sold by Ivory Luxe Travel, including but not limited to:

  • Travel accessories
  • Luggage-related items
  • Apparel
  • Branded merchandise

All travel services, itineraries, consultations, bookings, and digital offerings are governed by separate terms and are non-refundable.


2. Eligibility for Returns


To qualify for a return, products must meet all of the following conditions:

  • Returned within 30 days of the delivery date
  • Unused, unworn, unwashed, and in original condition
  • Free of damage, stains, odors, or signs of wear
  • Returned with original packaging, tags, and accessories
  • Accompanied by proof of purchase (order number or receipt)

Ivory Luxe Travel reserves the right to deny returns that do not meet these requirements.


3. Non-Returnable Products


The following products are non-returnable and non-refundable:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Gift cards or promotional vouchers
  • Digital or downloadable products
  • Products damaged due to misuse, negligence, or normal wear and tear


4. Damaged, Defective, or Incorrect Products


If you receive a product that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery
  • Provide clear photos or video documentation of the issue
  • Include your order number and a brief description

Once verified, we will offer one of the following at our discretion:

  • Replacement product
  • Store credit
  • Full refund (including applicable shipping costs)


5. Return Authorization Process


To initiate a return:

  1. Email [info@ivoryluxetravel.com]
  2. Include your order number and reason for return
  3. Wait for return authorization and instructions before shipping the product

Returns sent without prior authorization may be refused or returned to sender.


6. Return Shipping Costs


  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable
  • Ivory Luxe Travel is not responsible for lost or stolen return shipments
  • We recommend using a trackable shipping method


7. Refund Processing


Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method only

Processing times may vary depending on your financial institution.


8. Exchanges


  • Exchanges are subject to product availability
  • Customers are responsible for shipping costs unless the exchange is due to an error on our part
  • If an exchange item is unavailable, a refund or store credit will be issued


9. Order Cancellations (Products Only)


Product orders may be canceled within 24 hours of purchase, provided the order has not yet shipped.
Once shipped, the order must follow the standard return process.


10. Policy Modifications

Ivory Luxe Travel reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting to our website.


11. Contact Information


For product-related return or refund inquiries:


Ivory Luxe Travel
📧 Email: info@ivoryluxetravel.com
🌐 Website: www.ivoryluxetravel.com